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Privacy Policy

Effective Date: August 19, 2025

West Family Logistics LLC (“we,” “our,” or “us”) values your privacy. By opting into our SMS messaging service, you consent to receive recurring text messages in accordance with this policy.

Information Usage

  • Your mobile number will not be shared, rented, or sold to third parties.

  • We will only use your number to send:

    • Service updates and reminders

    • Training and educational materials

    • Promotions and special offers

    • Account or logistics-related alerts

  • Your personal information is securely stored and handled in compliance with applicable data protection laws.

Message Frequency

  • Message frequency may vary based on your activity and subscription preferences.

  • Typical frequency is 1–4 messages per week, though additional alerts may be sent during time-sensitive events (e.g., urgent updates or service reminders).

Data & Messaging Rates

  • Standard message and data rates may apply depending on your mobile carrier plan.

  • We are not responsible for any charges billed by your carrier.

Opt-In Consent

  • By providing your phone number through our website, forms, or other opt-in methods, you are giving express consent to receive SMS messages from us.

  • You must be at least 18 years of age or have the consent of a parent/guardian to opt-in.

Opt-Out Instructions

  • You can stop receiving SMS messages at any time by replying:

    • “STOP” to unsubscribe from all future messages.

    • “HELP” for customer support or assistance.

  • After opting out, you will no longer receive SMS messages unless you opt back in.

Data Security & Retention

  • We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  • We retain your information only for as long as necessary to provide our SMS services, comply with legal obligations, and resolve disputes.

Third-Party Services

  • We may use trusted third-party providers (such as SMS gateway services) to deliver our messages.

  • These providers are contractually obligated to protect your information and may not use it for any other purpose.

Changes to This Policy

  • We may update or revise this SMS Privacy Policy from time to time.

  • Any changes will be posted with a new “Effective Date.”

  • Continued use of our SMS service after updates constitutes acceptance of the revised policy.

Contact Information

If you have questions, concerns, or requests regarding this SMS Privacy Policy, please contact us:

📧 Email: [email protected]
📞 Phone: 954-799-4600